AI receptionist vs a human answering service

Same job, three different products. Bots answer every call for a flat fee, humans answer fewer calls for a lot more money, and hybrids charge bot rates until a call gets hard.

AI only

$0+

9 tracked · avg entry $403

AI + human backup

$0+

2 tracked · avg entry $83

Human agents

$100+

3 tracked · avg entry $188

When a person is worth the money

• · The caller is upset, and the next thing they do is post a review.
• · The call is the sale — high ticket, one shot, no second call.
• · Intake is regulated and a wrong answer is a liability, not a typo.

When a bot wins outright

• · After hours, when the alternative is voicemail — a bot beats silence every time.
• · Overflow during a rush, so the fifth simultaneous caller hears a voice.
• · Repetitive questions: hours, address, are you open, do you take my insurance.