Nexa vs Ruby
Ruby publishes its pricing; Nexa does not.
Both pages checked by August 19, 2026
- NexaAI + human backup
- Pricing not published
- no published plan
- People-powered 24/7 call answering, client intake, inbound and outbound sales and live chat/text service for home services, healthcare, legal and real estate businesses, with an optional Voice + AI agent that can hand calls off to human agents.
- RubyHuman agents
- $115/mo
- Bundled chat add-on — 10 chats plan
- Ruby is a US-based live virtual receptionist and website chat service for small businesses, sold in monthly buckets of receptionist minutes and chats, where AI is used only to assist its human receptionists rather than to answer calls.
The differences that matter
- Nexa is ai + human backup; Ruby is human agents. That is the real decision here, not the price.
- Ruby offers a trial (Money-back guarantee rather than a trial: "Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. Should you decide to cancel service and obtain a full refund for the cancelled service, please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner."); Nexa advertises none.
- Ruby publishes prices. Nexa makes you ask.
Feature by feature
| Capability | Nexa | Ruby |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | Yes | Yes |
| Spanish | Yes | Yes |
| Human backup | Yes | Yes |
| Call recordings | unstated | unstated |
| Transcripts | unstated | Yes |
| Spam screening | unstated | Yes |
| Custom voice | unstated | unstated |
| API | unstated | unstated |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
Nexa plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Nexa 100 | not published | 100 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
| Nexa 300 | not published | 300 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
| Nexa 500 | not published | 500 min | If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate. |
Ruby plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Virtual receptionist — 50 minutes | $250 /month | 50 min | — |
| Virtual receptionist — 100 minutes | $395 /month | 100 min | — |
| Virtual receptionist — 200 minutes | $720 /month | 200 min | — |
| Virtual receptionist — 500 minutes | $1,725 /month | 500 min | — |
| Live chat — 10 chats | $143 /month | — | — |
| Live chat — 30 chats | $335 /month | — | — |
| Live chat — 50 chats | $520 /month | — | — |
| Bundled chat add-on — 10 chats | Up to 10 chats for $115 (a 20% savings) | — | — |
| Bundled chat add-on — 30 chats | Up to 30 chats for $268 (a 20% savings) | — | — |
| Bundled chat add-on — 50 chats | Up to 50 chats for $416 (a 20% savings) | — | — |
Nexa sources
- Plans page (Nexa 100/300/500 minute allowances and per-tier feature lists; no prices, quote request only)nexa.com · read August 19, 2026
- Pricing page (no dollar amounts; overage described as "charged at your base rate"; setup fee described but not priced)nexa.com · read August 19, 2026
- Terms and Conditions (whole-minute rounding rounded up, what counts as billable time, non-refundable one-time setup fee, month-to-month auto-renewal, 1-month written cancellation notice, AI Agent billed per Service Plan, call recording)nexa.com · read August 19, 2026
- FAQ (bilingual English/Spanish answering; "combination of people and AI-powered solutions"; named CRM and field-service integrations; confirms no published pricing, trial, or billing detail)nexa.com · read August 19, 2026
- Voice + AI product page (AI handles answering, booking, scheduling and support; escalates to a human agent; human-first or AI-first configurable; calls answered in under 30 seconds; no pricing)nexa.com · read August 19, 2026
- About page (founded 1982 as Answer 1 Communications, rebranded Nexa 2019, Phoenix AZ HQ at 2001 W Camelback Rd #400, additional offices, industries served)nexa.com · read August 19, 2026
- Nexa's own cost article, checked for first-party prices: publishes only generic industry ranges, not Nexa's own ratesnexa.com · read August 19, 2026
Ruby sources
- Plans and pricing (receptionist minute tiers, chat tiers, bundled chat pricing, included features); canonical URL is https://www.ruby.com/plans-and-pricing/ruby.com · read August 19, 2026
- Plans and pricing (canonical URL, same tiers)ruby.com · read August 19, 2026
- FAQs — money-back guarantee, no long-term contract, 60-second rounding statement, Spanish, scheduling, transfers, porting/forwarding, HQ in Portland OR, service arearuby.com · read August 19, 2026
- Ruby billing FAQs PDF (first-party asset host) — 30-second increments, hold time billable, no rollover, overage billed in arrearsassets.ruby.com · read August 19, 2026
- AI at Ruby — Call Nav, transcripts, sentiment analysis, robocall filtering; AI included at no extra cost; explicitly not used to replace human receptionistsruby.com · read August 19, 2026
- Integrations directory (CRM, calendars, legal software, Zapier)ruby.com · read August 19, 2026
- About Ruby — "In 2003, Ruby started as a small business"ruby.com · read August 19, 2026