Synthflow AI vs Vapi
Synthflow AI publishes its pricing; Vapi does not.
Both pages checked by August 19, 2026
- Synthflow AIAI only
- $2500/mo
- Enterprise plan
- Enterprise voice AI platform with in-house telephony for automating inbound and outbound calls, sold through sales-scoped contracts rather than published self-serve plans, with the agent designed, tested and launched by the customer in Synthflow's Flow Designer or Prompt Builder.
- VapiAI only
- Pricing not published
- no published plan
- Developer platform for building voice AI agents: Vapi hosts the orchestration layer and charges a per-minute hosting fee, while you pick and pay for your own speech-to-text, LLM, text-to-speech and telephony providers and write the assistant, tools and server hooks yourself.
The differences that matter
- Synthflow AI offers a trial (Yes, you can start and build your AI agent for free using our library of industry templates or build your own. You can design custom call flows, set up voicemail detection, and configure integrations without any upfront cost. When you are ready to launch your Agent, you start to use a Pay-As-You-Go (PAYG) model: you only pay for the actual calls and chats conducted.); Vapi advertises none.
- Synthflow AI publishes prices. Vapi makes you ask.
Feature by feature
| Capability | Synthflow AI | Vapi |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | Yes | Yes |
| Spanish | Yes | Yes |
| Human backup | No | No |
| Call recordings | Yes | Yes |
| Transcripts | Yes | Yes |
| Spam screening | unstated | unstated |
| Custom voice | Yes | Yes |
| API | Yes | Yes |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
Synthflow AI plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Enterprise | Enterprise contracts start at $30,000 annually(annual billing) | — | — |
Vapi plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Build | $0.05 / min | — | — |
| Scale | Fixed Platform fee and committed volume(annual billing) | — | — |
Synthflow AI sources
- Pricing page (Enterprise-only; "Enterprise contracts start at $30,000 annually"; scoping variables and contract inclusions)synthflow.ai · read August 19, 2026
- Homepage (positioning, target industries, free-trial FAQ answer and PAYG statement)synthflow.ai · read August 19, 2026
- Docs: Billing Overview ("Synthflow uses sales-led pricing", legacy billing labels, do-not-quote-from-docs warning)docs.synthflow.ai · read August 19, 2026
- Docs: Usage and Billing (per-second measurement, minute aggregation with carryover, flat 5s for no-answer, call-state billing table, chat at 5 AI messages per minute, allowances and carryover)docs.synthflow.ai · read August 19, 2026
- Docs: Concurrency (concurrency vs CAPS, "Scoped with Synthflow", no published defaults)docs.synthflow.ai · read August 19, 2026
- Docs: Languages (transcribers Deepgram and Synthflow STT, full supported-language list)docs.synthflow.ai · read August 19, 2026
- Docs: Integrations overview (GoHighLevel, Salesforce, HubSpot, Zendesk, Freshworks, Cal.com, Stripe, WhatsApp, ElevenLabs, Zapier, Make, Bubble, OpenAI/Anthropic/Azure BYOK, telephony)docs.synthflow.ai · read August 19, 2026
- Docs: Logs (call recordings and transcripts, live monitoring, CSV export, opt-out of saving recordings)docs.synthflow.ai · read August 19, 2026
- Docs: Getting started (BELL framework — the customer builds, evaluates and launches)docs.synthflow.ai · read August 19, 2026
- Docs: Custom pricing / reseller plans (Stripe reselling deprecated September 15, 2026; configurable subaccount plans, included minutes, concurrency caps, trials up to 200 minutes)docs.synthflow.ai · read August 19, 2026
- Docs index (call transfer TEL/SIP/dynamic, real-time booking, post-call SMS, in-call SMS/WhatsApp messaging, campaigns/batch calling, IVR handling, telephony and SIP integrations, Platform API)docs.synthflow.ai · read August 19, 2026
- Imprint (operating entity AgentFlow AI GmbH, Kurfürstendamm 15, 10719 Berlin; HRB 255004 B)docs.synthflow.ai · read August 19, 2026
Vapi sources
- Pricing page (Build and Scale plan cards, full comparison table, usage calculator)vapi.ai · read August 19, 2026
- Docs FAQ (developer positioning, vendor cost pass-through, Server URL requirement, volume discounts, white-labelling, on-prem)docs.vapi.ai · read August 19, 2026
- Docs: Introduction ("the developer platform for building voice AI agents", provider choice)docs.vapi.ai · read August 19, 2026
- Docs: Understanding Call Concurrency (10 slots default, queueing behaviour, buying reserved lines)docs.vapi.ai · read August 19, 2026
- Docs: How voice agent component costs work (billing units: transcriber per minute of audio, model per million tokens, voice per character)docs.vapi.ai · read August 19, 2026
- Docs: Vapi Enterprise (what an enterprise contract can include)docs.vapi.ai · read August 19, 2026
- Docs: Multilingual support (automatic language detection via Deepgram, Google STT, Gladia)docs.vapi.ai · read August 19, 2026
- Docs: Manage pay-as-you-go billing and credits (buy credits, $10 minimum purchase, auto reload, invoices)docs.vapi.ai · read August 19, 2026
- Docs index (transfer-call tool, Google Calendar and GoHighLevel integrations, call recording/logging/transcribing, outbound campaigns, inbound SMS US-only, Twilio/Telnyx/DIDWW number import, custom voices)docs.vapi.ai · read August 19, 2026
- Terms of Service (entity: Vapi Inc., a Delaware corporation)vapi.ai · read August 19, 2026