PATLive vs Vapi
PATLive publishes its pricing; Vapi does not.
Both pages checked by August 19, 2026
- PATLiveHuman agents
- $100/mo
- Live Web Chat - Starter plan
- 24/7 live answering service staffed entirely by US-based human virtual receptionists who screen and transfer calls, take messages, capture leads, book appointments and handle web chat for small businesses.
- VapiAI only
- Pricing not published
- no published plan
- Developer platform for building voice AI agents: Vapi hosts the orchestration layer and charges a per-minute hosting fee, while you pick and pay for your own speech-to-text, LLM, text-to-speech and telephony providers and write the assistant, tools and server hooks yourself.
The differences that matter
- PATLive is human agents; Vapi is ai only. That is the real decision here, not the price.
- PATLive offers a trial (14-day free trial for all new customers); Vapi advertises none.
- PATLive can put a human on the line; Vapi is bot-only.
- PATLive publishes prices. Vapi makes you ask.
Feature by feature
| Capability | PATLive | Vapi |
|---|---|---|
| Live transfer | Yes | Yes |
| Books appointments | Yes | Yes |
| Text follow-up | Yes | Yes |
| Outbound calls | Yes | Yes |
| Spanish | Yes | Yes |
| Human backup | Yes | No |
| Call recordings | Yes | Yes |
| Transcripts | unstated | Yes |
| Spam screening | unstated | unstated |
| Custom voice | unstated | Yes |
| API | Yes | Yes |
"unstated" means the vendor doesn't claim it in their own documentation. It is not the same as no — it means nobody will put it in writing.
PATLive plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Live Phone Answering - Basic | $75/mo | — | $2.60/min |
| Live Phone Answering - Starter | $250/mo | 75 min | $2.35/add'l min |
| Live Phone Answering - Standard | $460/mo | 200 min | $2.20/add'l min |
| Live Phone Answering - Premium | $720/mo | 350 min | $2.10/add'l min |
| Live Phone Answering - Pro | $1170/mo | 600 min | $2.00/add'l min |
| Outbound Calling | $460/mo | 40 calls | $12/additional contact |
| Live Web Chat - Starter | $100/mo | 10 calls | $10/add'l chat |
| Live Web Chat - Standard | $270/mo | 30 calls | $9/add'l chat |
| Live Web Chat - Premium | $400/mo | 50 calls | $8/add'l chat |
| Live Web Chat - Pro | $700/mo | 100 calls | $7/add'l chat |
Vapi plans
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Build | $0.05 / min | — | — |
| Scale | Fixed Platform fee and committed volume(annual billing) | — | — |
PATLive sources
- Pricing page (all phone, chat and outbound tiers, included minutes, per-minute overage rates, $250 outbound setup fee, $20/mo bilingual and multi-script add-ons, no contracts)patlive.com · read August 19, 2026
- FAQ (6-second billing increments after a full first minute, 14-day trial, no contracts, free number porting in and out, $20/mo bilingual, call recording opt-in, business texting, API, 100% US-based receptionists)patlive.com · read August 19, 2026
- Help center billing article (first minute billed in full then 6-second increments, 14-day trial with card required, billing cycles, minutes do not roll over, taxes/overages billed in arrears, cancel anytime)help.patlive.com · read August 19, 2026
- Terms of Use (legal name PATLive, Inc.; mailing address 18117 Biscayne Blvd., Suite #2635, Miami, FL 33160; "All receptionist minutes are billed in six-second increments, with a one-minute minimum"; month-to-month auto-renewal; messaging setup fee)patlive.com · read August 19, 2026
- How it works (forward, port, or take a new local/toll-free number; 14-day trial with no limitations; message delivery by email, text or app)patlive.com · read August 19, 2026
- Live phone answering product page (call screening and transfers, appointment scheduling with confirmations, order handling, lead capture, bilingual receptionists, named integrations, human-not-AI positioning)patlive.com · read August 19, 2026
- Integrations page (named calendar, CRM, ecommerce and property-management connectors, native plus Zapier)patlive.com · read August 19, 2026
- Services overview (call screening and transfers, scheduling, lead collection, client intake, order management, after-hours, 24/7, bilingual, overflow)patlive.com · read August 19, 2026
- Virtual receptionists page (US-based human receptionists, 120+ hours baseline training; checked for founding year, not published)patlive.com · read August 19, 2026
- Homepage (positioning: "24/7/365 live US-based virtual receptionists"; checked footer for address and founding year, neither published)patlive.com · read August 19, 2026
Vapi sources
- Pricing page (Build and Scale plan cards, full comparison table, usage calculator)vapi.ai · read August 19, 2026
- Docs FAQ (developer positioning, vendor cost pass-through, Server URL requirement, volume discounts, white-labelling, on-prem)docs.vapi.ai · read August 19, 2026
- Docs: Introduction ("the developer platform for building voice AI agents", provider choice)docs.vapi.ai · read August 19, 2026
- Docs: Understanding Call Concurrency (10 slots default, queueing behaviour, buying reserved lines)docs.vapi.ai · read August 19, 2026
- Docs: How voice agent component costs work (billing units: transcriber per minute of audio, model per million tokens, voice per character)docs.vapi.ai · read August 19, 2026
- Docs: Vapi Enterprise (what an enterprise contract can include)docs.vapi.ai · read August 19, 2026
- Docs: Multilingual support (automatic language detection via Deepgram, Google STT, Gladia)docs.vapi.ai · read August 19, 2026
- Docs: Manage pay-as-you-go billing and credits (buy credits, $10 minimum purchase, auto reload, invoices)docs.vapi.ai · read August 19, 2026
- Docs index (transfer-call tool, Google Calendar and GoHighLevel integrations, call recording/logging/transcribing, outbound campaigns, inbound SMS US-only, Twilio/Telnyx/DIDWW number import, custom voices)docs.vapi.ai · read August 19, 2026
- Terms of Service (entity: Vapi Inc., a Delaware corporation)vapi.ai · read August 19, 2026