PATLive
Human agents · Miami, FL
24/7 live answering service staffed entirely by US-based human virtual receptionists who screen and transfer calls, take messages, capture leads, book appointments and handle web chat for small businesses.
- Starts at
- $100/mo
- ≈ per call
- $7
- ≈ per minute
- $1.95
- Contract
- month-to-month
Published plans
Copied verbatim from their pricing page, not from a review site. Anything they don't print, we leave blank.
| Plan | Published price | Includes | Over that |
|---|---|---|---|
| Live Phone Answering - Basic | $75/mo | — | $2.60/min |
| Live Phone Answering - Starter | $250/mo | 75 min | $2.35/add'l min |
| Live Phone Answering - Standard | $460/mo | 200 min | $2.20/add'l min |
| Live Phone Answering - Premium | $720/mo | 350 min | $2.10/add'l min |
| Live Phone Answering - Pro | $1170/mo | 600 min | $2.00/add'l min |
| Outbound Calling | $460/mo | 40 calls | $12/additional contact |
| Live Web Chat - Starter | $100/mo | 10 calls | $10/add'l chat |
| Live Web Chat - Standard | $270/mo | 30 calls | $9/add'l chat |
| Live Web Chat - Premium | $400/mo | 50 calls | $8/add'l chat |
| Live Web Chat - Pro | $700/mo | 100 calls | $7/add'l chat |
Careful with the headline price. Live Phone Answering - Basic ships no voice minutes, so it doesn't answer calls. The cheapest plan that actually picks up the phone is Live Web Chat - Starter at $100/mo.
- Free trial: 14-day free trial for all new customers
- Billing increment: All receptionist minutes are billed in six-second increments, with a one-minute minimum. FAQ wording: "We bill the first minute in full, and then each 10th of a minute thereafter (in 6 second increments)." Billing runs from the moment the receptionist answers until the receptionist disconnects, and hold time while the receptionist looks something up or attempts a transfer is billable.
What it can do
| Capability | PATLive |
|---|---|
| Live transfer | Yes |
| Books appointments | Yes |
| Text follow-up | Yes |
| Outbound calls | Yes |
| Spanish | Yes |
| Human backup | Yes |
| Call recordings | Yes |
| Transcripts | unstated |
| Spam screening | unstated |
| Custom voice | unstated |
| API | Yes |
Integrates with HubSpot, Salesforce, AgileCRM, Freshsales, Jobber, Podio, RealeFlow, AppFolio, Shopify, BigCommerce. Books into Google Calendar, Calendly, AppointmentPlus, MindBody, Schedulicity, SetMore.
Worth knowing before you sign
- · Human receptionists only. PATLive publishes no AI voice agent product and explicitly positions against automation ("This isn't a professional voice actor. It's one of PATLive's Exceptionalists").
- · Bilingual/Spanish answering is a paid add-on at $20/mo, not included in any plan.
- · Multiple call scripts cost $20/mo per script.
- · The first minute of every call is billed in full, so a 20-second call costs a full minute; hold time and transfer attempts are billable.
- · Package minutes do not roll over from month to month.
- · Call recordings exist but are off by default: "You can access your call recordings in our web and mobile apps after letting our customer service team know that you want to have this feature turned on".
- · No transcript feature is stated anywhere on the site.
- · No spam or robocall filtering claim is published; the site only offers human "Call Screening & Transfers".
- · The Outbound Calling plan has a $250 one-time setup fee and is excluded from the free trial.
- · "Prices don't include taxes and fees"; taxes, overages and regulatory fees are billed in arrears.
- · Text messaging (A2P) carries a separate non-refundable one-time setup fee per the Terms of Use, amount not published.
- · Founding year is not stated on any page checked; the only first-party address is the Miami, FL mailing address in the Terms of Use.
Common questions
- How much does PATLive cost?
- PATLive's cheapest published plan is the Live Web Chat - Starter plan at $100/mo, which includes 10 calls. Checked August 19, 2026.
- Does PATLive transfer calls to a real person?
- Yes — PATLive documents live transfer to a human.
- Is there a free trial?
- Yes: 14-day free trial for all new customers.
PATLive alternatives
Full PATLive alternatives breakdown →Head to head
Where these PATLive numbers came from
- Pricing page (all phone, chat and outbound tiers, included minutes, per-minute overage rates, $250 outbound setup fee, $20/mo bilingual and multi-script add-ons, no contracts)patlive.com · read August 19, 2026
- FAQ (6-second billing increments after a full first minute, 14-day trial, no contracts, free number porting in and out, $20/mo bilingual, call recording opt-in, business texting, API, 100% US-based receptionists)patlive.com · read August 19, 2026
- Help center billing article (first minute billed in full then 6-second increments, 14-day trial with card required, billing cycles, minutes do not roll over, taxes/overages billed in arrears, cancel anytime)help.patlive.com · read August 19, 2026
- Terms of Use (legal name PATLive, Inc.; mailing address 18117 Biscayne Blvd., Suite #2635, Miami, FL 33160; "All receptionist minutes are billed in six-second increments, with a one-minute minimum"; month-to-month auto-renewal; messaging setup fee)patlive.com · read August 19, 2026
- How it works (forward, port, or take a new local/toll-free number; 14-day trial with no limitations; message delivery by email, text or app)patlive.com · read August 19, 2026
- Live phone answering product page (call screening and transfers, appointment scheduling with confirmations, order handling, lead capture, bilingual receptionists, named integrations, human-not-AI positioning)patlive.com · read August 19, 2026
- Integrations page (named calendar, CRM, ecommerce and property-management connectors, native plus Zapier)patlive.com · read August 19, 2026
- Services overview (call screening and transfers, scheduling, lead collection, client intake, order management, after-hours, 24/7, bilingual, overflow)patlive.com · read August 19, 2026
- Virtual receptionists page (US-based human receptionists, 120+ hours baseline training; checked for founding year, not published)patlive.com · read August 19, 2026
- Homepage (positioning: "24/7/365 live US-based virtual receptionists"; checked footer for address and founding year, neither published)patlive.com · read August 19, 2026
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