Goodcall

Worth knowing before you sign

• · Number porting is not supported: "At this time, we do not support porting your number into Goodcall. You can, however, forward your existing line to your agent."
• · Toll-free numbers are not supported: "Unfortunately, toll-free numbers are not supported on our platform."
• · US only: "Goodcall is currently available in the USA."
• · No free-trial length or terms are published. The pricing page is titled "GoodCall Pricing with Free Trial" and CTAs read "Get Started Free", but the only documented free offering is the help center's Demo plan: "Our Demo plan is free for one user. This plan does not come with an agent number." That article predates the December 2025 pricing change and the Demo plan is not shown on the current pricing page.
• · Pricing is per agent, so each location or department that needs its own agent is a separate subscription.
• · Overage is billed per unique caller ($0.50/customer above the plan cap) rather than per minute.
• · Call and customer detail retention is capped at 7 days on Starter and 30 days on Growth; only Scale is unlimited.
• · Transferred calls are not recorded: "At this time (Sept 1) the calls going to the business are not recorded. The transcripts of what people say when they interact with the agent are available in the dashboard on the Calls page."
• · A call-recording consent whisper plays before every transfer and cannot be turned off: "There is no option to disable this consent whisper."
• · The only documented native calendar/booking integration is Boulevard. The general appointment skill instead offers four options: text the caller a website booking link (the default, "used by most businesses"), give a quick answer, transfer to the business number, or take a message.
• · Boulevard bookings require disabling card-on-file booking: "Goodcall can't currently handle credit card bookings over the phone, so you will need to make sure your Boulevard policies do not require credit cards for automated bookings."
• · No published support for Spanish or any non-English language; no language settings are documented in the help center.
• · No native CRM integrations are documented. CRM connections go through Zapier: "Connecting your Goodcall agent with your CRM of choice is easy using Zapier."
• · Custom API integrations are listed only on the Enterprise tier.
• · Plans and prices changed on 1 December 2025 and all existing subscriptions were migrated: "Beginning 1st Dec 2025, all existing subscriptions will migrate to the updated pricing model."
• · Payments are final: "Payments made by you hereunder are final. You may request a refund for the current month of service from Goodcall."
• · No human/live-agent backup. Escalation is a transfer to the customer's own directory contacts.